RxIndia.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-98168-72222 or +91-1792-225585 or email us at support@rxindia.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
- Domestic credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
- Visa Debit cards
- Netbanking/Direct Debit payments from select banks in India.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.
1.Want to Return a Product?
We offer a 10-day return guarantee on all the products bought on our website. Products should be returned in the original condition.
Returns will be accepted under the following conditions:
- Defective/Damaged Product
- Product significantly different from the Product's Specifications
- Wrong Color/ Size/ Style
- Incorrect Quantity
- Wrong Product Delivered
- Part of Product is missing
- Non-receipt of Invoice / Warranty
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
- Damaged products reported after 2-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
Categories not eligible for Return:
- Healthcare Products
- Customized Products
- Undergarments, Lingerie, Swimsuits, etc.
- Perishables including Flowers, Edibles, etc.
2.Want to Replace a Product?
Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.
Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right size and color.
Replacement will not be accepted in the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
- Damaged products reported after 2-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
3. What is the time frame in which, I have to file a return / replacement request?
- Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.
- Return Request to be filed with RxIndia's Customer Support within 2 days of Delivery under following condition:
- Damaged Product
- Empty Parcel
- Missing Item
What happens afterwards?
It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
B) PICK UP PROCEDURE
- How should I pack the product for pick up?
- Do I need to pay the courier company to send my product back?
- What do I do if my area does not have a reverse pick up service?
- What are the documents I need to attach for the return / replacement process?
- My product has been picked up. How do I know it has reached you?
1. How should I pack the product for pick up?
Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.
2. Do I need to pay the courier company to send my product back?
No, if we arrange the pickup of your product, you don't need to pay anything.
If you are using a courier service to send your product back, you need to bear the courier cost, which will be reimbursed by us in form of RxPoints. The courier charges eligible for reimbursement are up to Rs.300.
3.What do I do if my area does not have a reverse pick up service?
On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.
You will also need to bear the cost of the courier. However, we will reimburse you the courier charges up to Rs.300 in the form of RxPoints.
- What are the documents I need to attach for the return / replacement process?
Reverse Pickup by RxIndia:
- Mention the Order number on the package along with the Address (as mentioned in the email by us) before handing over the packet to the Pickup executive.
- The receipt from the courier company must be kept as a proof of handing over the parcel for tracking purposes.
- RxIndia shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
Self-Return:
- Mention the Order number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
- Share a copy of the courier receipt with us, evidencing the dispatch of the product, addressed to us.
- In case, you do not get a confirmation from us receipt of the return product, you are advised to track the shipment with the courier service provider to which, you have handed over the product.
5. My product has been picked up, how do I know it has reached you?
You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier's website.
C) REPLACEMENT OR REFUND
- When will I get the replacement or refund?
- Want to know the status of my return request
1. When will I get the replacement or refund?
- We initiate the replacement or refund within 2 working days of receiving the product at our centre.
- For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
- For RxPoints Refund, the amount is immediately transferred to your RxIndia account.
- The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
- Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
- Net banking: 4-5 Business days
- Debit card: 7-9 Business days
- Credit card: 15 Business days
DETAILS OF PRODUCT SPECIFICATIONS FOR RETURN / REPLACEMENT
1. Product has manufacturing defect
- If the product has manufacturing defect, please check buyer protection.
- If the product has manufacturer's warranty, you should claim the warranty by calling or visiting the nearest service center of the product's brand.
- RxIndia shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
- For non-standard products, please contact us at support@rxindia.in and we would take your issue with the merchant.
2. Product is damaged
All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days of Delivery at support@rxindia.in
3. Product is significantly different from description
You are covered by RxIndia Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.
4. Wrong color delivered
If wrong color is delivered, under buyer protection you are eligible for replacement or refund.
For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.
5. Wrong size delivered
If wrong size is delivered, under buyer protection you are eligible for replacement or refund.
For some products, there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.
6. Wrong quantity delivered
If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through Support@rxindia.in.
Please check the delivered Packet thoroughly, and verify with the Product Details on website.
7. Wrong product delivered
If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.
For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.
8. Wrong style delivered
If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.
For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.
You may find the question about replacement useful.
9. Missing parts in the product
Please check the content of the package and verify with product description. In a rare circumstance, if there are missing parts, please contact us at Support@rxindia.in
10. No Invoice/Warranty received
All orders dispatched by RxIndia carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us at Support@rxindia.in within 10 days of Delivery
Eye Spa - The Revolutionary New Eye Lubricant By Lifezen Healthcare
Product Details :
Eye Spa, an Effective solution for : Dry , Tired and Stressed Eyes .
Caused by : Constantly watching computer , tablet , mobile or TV Screens and Excessive exposure to air - conditioned environment or dry , dusty & windy climate .
Eye Lubricant , the ultimate 2 drop , 2 min handy spa , for your tired eyes . Working those long hours in front of computer screen , riding those long distances , are bound to get your eyes tired and stressed. Eye Spa hydrates , calms your tired , dry and stressed eyes by restoring the moisture balance of your eyes .
Eye Spa offers a handy solution to all common day to day eye problems like dryness , irritation , etc and helps rejuvenate your eyes , leading to sharper focus , and better work performance .
Eye Spa is a cool , contemporary and friendly companion for any professional , as it provides an instant solution anywhere , anytime . And you can use it as many times as required during the day.+
EyeSpa Instant Calm Eye Drops
Cools, Hydrates, Refreshes
Composition:
Carboxymethylcellulose Sodium I.P. | 0.5% w/v |
Stabilized Oxychloro Complex (As Preservative) | 0.0075% w/v |
Purified Water I.P. | qs |
Action: EyeSpa Sterile eye drops relaxes and refreshes tired, dry and irritated eyes. It reduces symptoms of dry eyes such as burning, itching and feeling as if something is in eyes.
Indications: For relief from burning sensation, irritation and discomfort due to dryness of the eye or due to exposure to wind/sun light. Also can be used as protection against further irritation. Recommended for contact lens users also.
Directions for use: To pierce the vial tighten the cap.
Dosage: Instill 1 or 2 drops in the affected eyes as needed or as directed by the Physician.
Warning: Use the solution within one month after opening the vial. To avoid contamination, do not touch the nozzle tip of the container to any surface. Replace cap after using. If you experience eye pain, change in vision, continued redness or irritation of the eye, or if the condition worsens or persists for more than 72 hours, discontinue use and consult a Physician.
FOR EXTERNAL USE ONLY. NOT FOR INJECTION
Side effects: When used as directed, no significant side effects are anticipated.
Storage: Store in a cool place, protect ted from light. Do not freeze.
Presentations: Available in a 10ml Eye drops vial.
How to use Eye Drops Properly (Using a mirror or having someone else give you the eye drops may make this procedure easier.)
- Wash Your hands thoroughly with soap and water.
- Pierce the vial by lightening the cap
- Check the dropper tip to make sure that it is not chipped or cracked.
- Avoid touching the dropper tip against your eye or anything else- eye drops and droppers must be kept clean.
- While tilting your head back, put down the lower lid of your eye with your index finger to form a pocket (1&2)
- Hold the dropper (tip down) with the other hand, as close to the eye as possible without touching it.
- Brace the remaining fingers of that hand against your face.
- Remove your index fingers from the lower eyelid.
- Close your eye for 2to 3 minutes and tip your head down as though looking at the floor. Try not to blink or squeeze your eyelids.
- Place a finger on the tear duct and apply gentle pressure (Pic 4)
- Wipe any excess liquid from your face with a tissue.
- If you are to use more than one drop in the same eye wait at least 5 minutes before instilling the next drop.
- Replace and tighten the cap on the dropper bottle. Do not wipe or rinse the dropper tip.
- Wash your hands to remove any medication.
What is
Dry Eye?
Dry Eye is a condition caused by the lack of sufficient lubrication and moisture in the eyes. Its consequences range from irritation, headaches, difficulty in concentrating, and redness to partial loss of vision.
Modern lifestyle, such as working on computers, traveling in air conditioning and less blinking leads to depletion of eye's natural protective layer and increased evaporation of moisture and ultimately making your eyes feel dry and irritated. Ageing, hormonal imbalance and autoimmune diseases such as rheumatoid arthritis and diabetes can also cause dry eyes.
Every time you blink, the eyelids spread your tears across the surface of your eyes to form a film that prevents moisture from evaporating. It has been found that the blinking rate in modern working professionals is 5 to 6 times below the advised normal rate, making them prone to dry eyes.
CAUSES
- Eye strain because of less blinking
- Working long hours on computers
- Exposure to smoke, wind and dust while driving
- Weakness of eyes due to ageing & Harmonal changes
- Autoimmune diseases such as Rheumatoid Arthtritis & Diabetes
SOLUTIONS
- Give your eyes some rest
- Blink often
- Use Eye Spa
What is
Eye SpaTM?
EYE SPA - COOLS, HYDRATES, REFRESHES - EYE DROPS FOR REJUVENATING dry and tired eyes.
Eye SpaTM is a revolutionary new 2 drop 2-minute eye spa that cools, hydrates, and refreshes your eyes. It is a lubricant that acts as a replacement to naturally produced tears and provides long lasting relief from eye strain.
Eye SpaTM uses a well trusted, unique composition of sodium carboxy-methyl cellulose (CMC), 0.5% w/v solution that is the highest recommended formula by ophthalmologists and has been pronounced safe and gentle to use by leading practitioners and drug regulatory bodies in India.
Eye SpaTM is an over the counter (OTC) health product. For best results, use Eye SpaTM 2 to 4 times a day to keep your eyes well lubricated, or use it whenever your eyes are irritated.
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