Return Policy

1.Want to Return a Product?

We offer a 10-day return guarantee on all the products bought on our website. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

  • Defective/Damaged Product
  • Product significantly different from the Product's Specifications
  • Wrong Color/ Size/ Style
  • Incorrect Quantity
  • Wrong Product Delivered
  • Part of Product is missing
  • Non-receipt of Invoice / Warranty

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Consumable Product
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
  • Damaged products reported after 2-days.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is used or worn or altered

Categories not eligible for Return:

  • Healthcare Products
  • Customized Products
  • Undergarments, Lingerie, Swimsuits, etc.
  • Perishables including Flowers, Edibles, etc.

2.Want to Replace a Product?

Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.

Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right size and color.

Replacement will not be accepted in the following conditions:

  • Product is damaged due to misuse/overuse
  • Consumable Product
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer's warranty and reported after 10-days.
  • Damaged products reported after 2-days.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is used or worn or altered

3. What is the time frame in which, I have to file a return / replacement request?

  • Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.
  • Return Request to be filed with RxIndia's Customer Support within 2 days of Delivery under following condition:
    • Damaged Product
    • Empty Parcel
    • Missing Item

What happens afterwards?

It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

B) PICK UP PROCEDURE

  • How should I pack the product for pick up?
  • Do I need to pay the courier company to send my product back?
  • What do I do if my area does not have a reverse pick up service?
  • What are the documents I need to attach for the return / replacement process?
  • My product has been picked up. How do I know it has reached you?

1. How should I pack the product for pick up?

Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.

2. Do I need to pay the courier company to send my product back?

No, if we arrange the pickup of your product, you don't need to pay anything.

If you are using a courier service to send your product back, you need to bear the courier cost, which will be reimbursed by us in form of RxPoints. The courier charges eligible for reimbursement are up to Rs.300.

3.What do I do if my area does not have a reverse pick up service?

On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.

You will also need to bear the cost of the courier. However, we will reimburse you the courier charges up to Rs.300 in the form of RxPoints.

  • What are the documents I need to attach for the return / replacement process?

Reverse Pickup by RxIndia:

  • Mention the Order number on the package along with the Address (as mentioned in the email by us) before handing over the packet to the Pickup executive.
  • The receipt from the courier company must be kept as a proof of handing over the parcel for tracking purposes.
  • RxIndia shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.

Self-Return:

  • Mention the Order number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
  • Share a copy of the courier receipt with us, evidencing the dispatch of the product, addressed to us.
  • In case, you do not get a confirmation from us receipt of the return product, you are advised to track the shipment with the courier service provider to which, you have handed over the product.

5. My product has been picked up, how do I know it has reached you?

You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier's website.

C) REPLACEMENT OR REFUND

  • When will I get the replacement or refund?
  • Want to know the status of my return request

1. When will I get the replacement or refund?

  • We initiate the replacement or refund within 2 working days of receiving the product at our centre.
  • For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
  • For RxPoints Refund, the amount is immediately transferred to your RxIndia account.
  • The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
  • Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
  • Net banking: 4-5 Business days
  • Debit card: 7-9 Business days
  • Credit card: 15 Business days

DETAILS OF PRODUCT SPECIFICATIONS FOR RETURN / REPLACEMENT

1. Product has manufacturing defect

  • If the product has manufacturing defect, please check buyer protection.
  • If the product has manufacturer's warranty, you should claim the warranty by calling or visiting the nearest service center of the product's brand.
  • RxIndia shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
  • For non-standard products, please contact us at support@rxindia.in and we would take your issue with the merchant.

2. Product is damaged

All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days of Delivery at support@rxindia.in

3. Product is significantly different from description

You are covered by RxIndia Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

4. Wrong color delivered

If wrong color is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

5. Wrong size delivered

If wrong size is delivered, under buyer protection you are eligible for replacement or refund.

For some products, there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

6. Wrong quantity delivered

If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through Support@rxindia.in.

Please check the delivered Packet thoroughly, and verify with the Product Details on website.

7. Wrong product delivered

If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

8. Wrong style delivered

If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through Support@rxindia.in, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn't as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

You may find the question about replacement useful.

9. Missing parts in the product

Please check the content of the package and verify with product description. In a rare circumstance, if there are missing parts, please contact us at Support@rxindia.in

10. No Invoice/Warranty received

All orders dispatched by RxIndia carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us at Support@rxindia.in within 10 days of Delivery